FAQs, Rules, & Info

Have some questions? We've got answers! Check out our most commonly asked questions below.

FAQ

Covid-19 Imformation

If the OneVibeFest is postponed or rescheduled due to COVID, your festival pass(es) will automatically be honored at the rescheduled date.
Should you be unable to attend the new date for whatever reason, a refund will be given.

BAG POLICY
Bags must be made of clear plastic, vinyl, or PVC and must not exceed 12” x 6” x 12.” You may also bring a clear, resealable, 1-gallon plastic storage bag and non-clear small clutch bags that don’t exceed 4” x 6.5.”
On a case-by-case basis, security may make exceptions to the Clear Bag Policy for parents of babies/toddlers with diaper bags, breastfeeding mothers, and those with documented medical needs.

LOCKER RENTALS & MOBILE CHARGING
Keep your personal belongings secure and your phone charged by reserving a personal locker today before they sell out! Reserve locker here!
When you reserve a locker online, you will receive an email 24-hours before the fest containing your locker location, locker number, and lock combination so you can simply find and use your locker. You will have unlimited access to your locker throughout the day.
Lockers will be offered in both the GA and VIP areas.

SAFETY & MEDICAL

The safety & security of our fans is of the utmost importance, and we will monitor and implement any precautionary measures as recommended by the CDC and local authorities. In support of this effort, numerous hand-sanitizing stations will be available for use throughout the festival grounds and on-site security and emergency medical staff will be present all weekend.
For the security of everyone entering the festival, all patrons are subject to a full and complete search prior to entry. Please review the Allowed & Prohibited items list for a stress-free entry process.

ARE CHILDREN ALLOWED AT THE FESTIVAL?

OneVibeFest is event design for adults 18 years and older and with a valid government ID.

If taking the OneVibeFest shuttle to and from the site, all festival-goers will need their own shuttle pass .

EXIT & RE-ENTRY
Same day re-entry will NOT be allowed once your ticket has been scanned. Once you exit the festival, you cannot re-enter on the same day.

ZERO DRUG TOLERANCE

We have a zero-tolerance policy for drug use and possession. Police officers will be working onsite at our event, they will be inside and out. All narcotics laws will be strictly enforced at OneVibeFest. Please be responsible, and make wise choices.

SECURITY SCREENING & ENTRY

For the safety of everyone entering the festival, all patrons are subject to a full and complete search prior to entry. This includes emptying pockets, bags, a full pat down, and possibly removing shoes.

Please review the Allowed & Prohibited items list for a stress-free entry process.

By purchasing a ticket, you agree to submit to a full-body pat-down before entry. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process.

We have the right to refuse entry to anyone.

All bags will be searched upon entry.
At any time during the entry process if you have questions, please ask for assistance from Festival Staff located at the front gates.

AGES & ID

You must be 18+ to enter. Valid photo ID is required.

ACCEPTABLE FORMS OF ID

Any US government-issued driver’s license or ID card containing a photograph and date of birth
US or foreign government-issued passport containing a photograph and date of birth
Foreign government-issued driver’s license/ID with color photocopy of passport (Not valid to receive a 21+ wristband. To purchase alcohol or enter VIP areas, a physical passport or US ID will be required.)
Temporary DMV documents proving you are currently renewing a license—ONLY if accompanied by passport or expired license
UNACCEPTABLE ID

NO School ID
NO Consular ID
NO Birth certificate
NO Expired ID of any kind
NO Photocopy of any ID (except as noted)
NO Temporary DMV license without passport or expired license

FESTIVAL POLICIES

NO Re-entry
NO Camping
NO Refunds or exchanges
NO Sitting on designated dancefloor areas
NO Moshing, crowd-surfing or stage-diving
NO Unauthorized/unlicensed vendors
NO Unauthorized solicitations, handbills, sampling, giveaways, etc.

ACCEPTABLE ITEMS

  •  Great Vibes
  • service animalscigarettes and e-cigarettes (cigarettes must be sealed)
     E-cigs/vapes (refillable liquid chambers are OK, but must be empty upon arrival. E-liquid is OK, but must be factory-sealed at entry)
    small, single compartment bags that are a standard smaller – 8 in. x 11in
  • Cell phones and portable chargers/external batteries
  • Hula hoops
  • LED hoops
  • Face masks
  • Deodorant (must be sealed upon entry)
  • Cell phone charger
  • LED flow toys ( gloves, poi, wands, etc.)Glowsticks &
  • Glowing/illuminated costumes or jewelry
  • Blankets (Small) & Beach Towels
  • Chapstick and Lip Balm
  • Ear Plugs
  • sunscreen LOTION
  • Inflatables (must be deflated upon entry)
  • refillable, plastic or aluminum bottles (must be empty upon entry)
  • Hydration packs with no more than two main compartments and one smaller compartment (must be empty upon entry)
  • non-aerosol bug spray
  • Non-professional flash/still cameras, handheld video devices under 6″ ( GoPro, etc.), and GoPro extendable poles
  • Fanny Packs and Hip Bags
  • Personal misting fan with a bottle no larger than 1.5L (must be empty upon entry)
  • Kandi
  • compact powder Makeup, sparkles, etc.
  • Sunglasses
  • Tampons and pads (MUST BE sealed upon entry)
  • Wet wipes (MUST BE sealed upon entry)
  • Gum (MUST BE sealed upon entry)
  • feminine products (MUST BE sealed upon entry)
  • Hand Sanitizer and Baby Wipes (MUST BE sealed upon entry)
  • Hats
  • Physician-prescribed medication that is not expired (must show physician’s prescription and consult with a safety officer upon entry)
  • Rain ponchos and umbrellas measuring less than 10″ when collapsed


    PROHIBITED ITEMS

  • Aerosol products/cans
  • Outside food or beverage
  • alcohol or flasks
  • bags, purses, or backpacks LARGER than a standard piece of paper – 8x11in.
  • BackPacks
  • Balls or Frisbees
  • Bota bags 
  • Costumes that resemble a public safety uniforms (police, swat, fire, security, or medical) 
  • Ice or ice packs
  • Coolers
  • Gas masks
  • Glass containers
  • Helium balloons
  • Illegal substances, drugs, or drug paraphernalia
  • Totems, rage sticks, banners or flags are permitted. Any of these items that are deemed unsafe or inappropriate, or are being used for purposes other than intended, may be confiscated on site.
  • Illegal or unauthorized vending
  • Weapon or weapon accessories of any kind, real or fictional (including whips, lightsabers, pocket knives, pepper spray, fireworks, etc.)
  • Slingshots, toy guns or water guns
  • Large chains or spiked jewelry
  • LED gloves or LED microlights used for light shows
  • Liquid makeup
  • Markers, pens or spray paint
  • Massagers
  • Air horns
  • Sharpies or paint
  • Animals or pets
  • Bicycles inside the festival
  • Umbrellas of any size
  • Tents, canopies, large umbrellas, chairs, or blankets
  • Unsealed tampons or pads (upon entry)
  • Flammable lanterns or fire of any kind
  • Fireworks or any types of explosives
  • Skateboards, scooters, or personalized motor vehicles
  • Chairs or stools of any type (Inflatable chairs are allowed*)
  • Wagons or carts of any type
  • Sports balls
  • Professional video or audio recording devices
  • Lasers or pointers
  • Instruments, megaphones, horns, or noise makers
  • Soliciting
  • Stuffed animals or dolls
  • Eye drops
  • Open packs of cigarettes (upon entry)
  • Outside cans or cups
  • Pacifiers
  • Professional photo, video, or audio recording equipment (no detachable lenses, tripods, big zooms or commercial-use rigs)
  • Over the counter medication
  • Metal aerosol containers including sunscreen, pepper spray, bug repellent, or spray paint
  • Drones, remote-controlled aircraft, toys, or UAVs (unmanned aerial vehicle)
  • Selfie sticks
  • Stickers, flyers
  • Wind chairs/sofas


LOST & FOUND:

Lost & Found services will be available at the venue on show days. Check the festival map for specific locations.

-10/16/2021  1:00PM-12:00PM

-10/17/2021 1:00PM- 10:00PM

TOTEM GUIDELINES

Maximum height is 10 feet.
Totems must be made from a lightweight material (ex. foam or PVC pipe / no solid metal totems will be allowed).
PVC, light wood or aluminum poles can be no thicker than 1 inch in diameter.
Decorated pool noodles are great for easy entrance through security.
Inflatables attached to totems must be deflated upon entry.
Any item pronounced dangerous will not be allowed.
Totems promoting illegal activities or speech that is hateful will not be permitted. Please remember it is all about the great vibes, make your totems with PLUR in mind.

VENUE Location & HOURS

Sunset Cove Amphitheater
12251 Glades Rd.
Boca Raton, FL 33498

OneVibeFest is 18+
Saturday, October 16th and Sunday, October 17th, 2021
Event Times:

-1PM-11PM on Saturday 10/16/2021
-1PM-10PM on Sunday 10/17/2021

CONTACT THE FESTIVAL

General Information & Questions:
EMAIL: [email protected]
‍
Tickets/Wristbands:
EMAIL: [email protected]
CONTACT: www.frontgatetickets.com
CALL: 888-512-SHOW (7469)
‍
Sponsorship:
EMAIL: [email protected]
‍
Press & Editorial Inquiries:
EMAIL: [email protected]
‍
VIP:
EMAIL: [email protected]
‍
Volunteers:
EMAIL: 
‍[email protected]

ADA Access & Accommodations:
EMAIL: [email protected]

MY QUESTION IS NOT LISTED. WHO CAN I CONTACT?

Please contact [email protected]

HAVE MY WRISTBANDS BEEN SHIPPED?

You can login and view your order status by clicking “Sign In” at the top of this page and then selecting “Manage Order”: https://OneVibeFestfest.frontgatetickets.com/
If you have any other questions about your tickets, our partners at Front Gate Tickets are happy to assist: www.frontgatetickets.com or call 888-512-SHOW (7469).

WEATHER

OneVibeFest will take place rain or shine. Please keep the weather in mind on the Festival dates to plan your attire and preparations accordingly.

SUSTAINABILITY

OneVibeFest strives to mitigate its impact on the environment. Maintaining the integrity of Sunset Cove, Boca Raton Florida and raising awareness about the issues facing our environment are key missions of OneVibeFest. Stay tuned for more info regarding our 2021 sustainability initiatives!

ZERO DRUG TOLERANCE

We have a zero-tolerance policy for drug use and possession. Police officers will be working onsite at our event, they will be inside and out. All narcotics laws will be strictly enforced at OneVibeFest. Please be responsible, and make wise choices.

SECURITY SCREENING & ENTRY

For the safety of everyone entering the festival, all patrons are subject to a full and complete search prior to entry. This includes emptying pockets, bags, a full pat down, and possibly removing shoes.

Please review the Allowed & Prohibited items list for a stress-free entry process.

By purchasing a ticket, you agree to submit to a full-body pat-down before entry. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process.

We have the right to refuse entry to anyone.

All bags will be searched upon entry.
At any time during the entry process if you have questions, please ask for assistance from Festival Staff located at the front gates.

FAQ

Most Frequent Passes Questions

Wristbands for this festival will ship in 2021. Please allow until early October 2021 for your wristbands to arrive.

Festival pass upgrades are only available …

All wristbands will begin being shipped out in mid July 2021, please allow until early August 2021 for your RFID wristband to arrive.

Since wristbands are being shipped this year, that will not be a problem. Just make sure to get the wristband from them prior to the event.
If you need to pickup your wristband at Will Call you will need your friend with you to present their government issued ID and order number to get the wristband.

No, tickets have to be purchased online prior to the event.

Yes, but OneVibeFest is not responsible for any unofficial resale tickets. 

FAQ

Most Frequent Waitlist Questions

The OneVibeFestWaitlist is a resource for guests to receive exclusive news and updates about festival passes.

You pay an initial deposit when you lock in your spot. This will be followed by monthly installments that will be charged to your card on the first Thursday of every month.

FAQ

Most Frequent Payment Plan Questions

All pass types will require a $19.99 deposit and the remaining balance will be evenly dispersed over monthly installments leading up to OneVibeFest and will be completed two months before the event dates.

There is an additional $20 fee if you select the Payment Plan option. Your down payment includes that $20 fee.

Yes, once you successfully check out with the Payment Plan option, your future payments will be automatic.
If a payment ever fails, no worries, we will notify you and there will be 3 more attempts over a 6 day grace period.
Our customer experience is also always available to help you.

Yes absolutely. You can pay off the rest of your total in full at any time. 

If for any reason your initial attempt is declined, you will be notified via email with further instructions.
If you have new account information, such as a new billing address or new card, please log-in to your OneVibeFest account to update the information accordingly. You will see the declined payment and a retry button near the decline. Click on the retry button to retry the payment. You will be emailed a receipt when the payment is successful.

FAQ

Most Frequent General Questions

OneVibeFest will be hosted on November 27th and November 28th, 2021 at Sunset Cove in Boca Raton, Florida.

This is an 18+ event. ID’s will be checked upon entrance.

OneVibeFest 2021 will begin on Saturday November 27th and conclude Sunday November 28th 2021.

The festival gates will open from 1pm until 11:00pm on the 27th and 1 pm to 10pm on the 28th.

Yes, there will be many food options to choose from inside of the festival grounds.

 

Yes, we will have vegan and vegetarian options options on site, stay tuned for more info!

FAQ

Most Frequent Travel Questions

 Boca Raton is about 50 miles from Miami and approximately a 45-60 minute drive.

Fort Lauderdale is 25 miles away and approximately a 30 minute drive

The facility has plenty of self parking for $20 per day.

We recommend using Uber/Lyft but attendees can also drive and use the parking at the venue. Please drive responsibly.